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4 Messages

 • 

112 Points

Wed, Jun 17, 2020 10:19 PM

Answered

Licence migratation

Can we migrate the licences from one zd1100 to our other ZD1100 if one of them fails.The ZD and Ap's  are on the same firmware. We do not need to update the firmware any further

Responses

126 Messages

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2.7K Points

5 months ago

Hi Kewal,

No, the licenses of ZD can't be transferred. If you rma the faulty device the replacement would have the equivalent license on them as.

Please use trial licenses on the temporary replacement to restore the network.

Thank you.

Regards,
Abilash PR.

4 Messages

 • 

112 Points

Is rma still available on the zd1000,zd1100's. we do not have a support contract

Employee

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604 Messages

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10K Points

Hi Kewal,

Yes, RMA is still possible for ZD1100 but mode of RMA will be RTF (return to factory) even when you don't have support contract purchased. I hope device was purchased from a authorized Ruckus reseller/partner.

I am not sure about ZD1000 but will check internally and will get back to you.

Regards,
Syamantak Omer

Regards,

Syamantak Omer

Employee

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604 Messages

 • 

10K Points

Replacement for ZD1000 is not available, I have confirmed this internally.

Regards,
Syamantak Omer

Regards,

Syamantak Omer