Skip to main content

5 Messages

 • 

120 Points

Sun, Aug 7, 2016 2:42 PM

HELP! New R500 unleashed AP frequent reboots with the reboot reason [watchdog timeout] and [application reboot]

New R500 unleashed AP frequent reboots with the reboot reason [watchdog timeout] and [application reboot].

The APs included member and master AP frequent reboots 3-4 times daily. The WiFi channel will be resumed 5-10 minutes everytime. The below is the updated AP's log. Please help!

Aug  5 16:07:10 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ee:10] joins with uptime [195] s and last disconnected reason [AP Restart : watchdog timeout ] Aug  5 16:07:10 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:80:10] joins with uptime [199] s and last disconnected reason [AP Restart : watchdog timeout ] 
Aug  5 16:07:15 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ee:10] warm boot successfully,last reboot reason [watchdog timeout ]. 
Aug  5 16:07:15 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:80:10] warm boot successfully,last reboot reason [watchdog timeout ]. 
Aug  5 16:08:18 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON 
Aug  5 16:08:18 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON 
Aug  5 16:08:33 ruckus syslog: eventd_to_syslog():AP[[email protected]:68:4d:05:ae:10] joins with uptime [55] s and last disconnected reason [AP Restart : application reboot] 
Aug  5 16:08:35 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ae:60] joins with uptime [57] s and last disconnected reason [AP Restart : application reboot] 
Aug  5 16:08:37 ruckus stamgr: stamgr_update_reboot_info():AP[d4:68:4d:05:ae:10] reboot detail:election: rcv the reboot package send by master.   
Aug  5 16:08:37 ruckus syslog: eventd_to_syslog():AP[[email protected]:68:4d:05:ae:10] warm boot successfully,last reboot reason [application reboot]. 
Aug  5 16:08:40 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ae:60] reboot detail:election: rcv the reboot package send by master.   
Aug  5 16:08:40 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ae:60] warm boot successfully,last reboot reason [application reboot]. 
Aug  5 16:08:55 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ee:10] joins with uptime [60] s and last disconnected reason [AP Restart : application reboot] 
Aug  5 16:08:59 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ee:10] reboot detail:election: The unleashed network have another master and the priority is less than it, so reboot.   
Aug  5 16:08:59 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ee:10] warm boot successfully,last reboot reason [application reboot]. 
Aug  5 16:09:39 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON 
Aug  5 16:09:39 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON 
Aug  5 16:09:43 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON 
Aug  5 16:09:43 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON 
Aug  5 16:10:02 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON 
Aug  5 16:10:02 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON 

Responses

Brand User

2.6K Messages

 • 

44.8K Points

4 years ago

That looks like Unleashed (Master) in the msgs, but I have not seen those before.
Please contact Tech Support for further more in depth troubleshooting assistance.

https://support.ruckuswireless.com/contact-us

You might try factory defaulting this AP too, to see if it might clear things up?

5 Messages

 • 

120 Points

4 years ago

Rebooted again

Aug  9 12:52:17 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ae:60] joins with uptime [191] s and last disconnected reason [AP Restart : application reboot] Aug  9 12:52:18 ruckus syslog: eventd_to_syslog():AP[[email protected]:68:4d:05:ae:10] joins with uptime [194] s and last disconnected reason [AP Restart : application reboot] 
Aug  9 12:52:20 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ee:10] joins with uptime [196] s and last disconnected reason [AP Restart : application reboot] 
Aug  9 12:52:21 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ae:60] reboot detail:election: rcv the reboot package send by master.   
Aug  9 12:52:21 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ae:60] warm boot successfully,last reboot reason [application reboot]. 
Aug  9 12:52:22 ruckus stamgr: stamgr_update_reboot_info():AP[d4:68:4d:05:ae:10] reboot detail:election: rcv the reboot package send by master.   
Aug  9 12:52:22 ruckus syslog: eventd_to_syslog():AP[[email protected]:68:4d:05:ae:10] warm boot successfully,last reboot reason [application reboot]. 
Aug  9 12:52:25 ruckus stamgr: stamgr_update_reboot_info():AP[e0:10:7f:17:ee:10] reboot detail:election: rcv the reboot package send by master.   
Aug  9 12:52:25 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ee:10] warm boot successfully,last reboot reason [application reboot]. 
Aug  9 12:52:36 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:80:10] joins with uptime [215] s and last disconnected reason [AP Restart : watchdog timeout ] 
Aug  9 12:52:42 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:80:10] warm boot successfully,last reboot reason [watchdog timeout ]. 
Aug  9 12:53:22 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON 
Aug  9 12:53:22 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON 
Aug  9 12:53:24 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON 
Aug  9 12:53:24 ruckus syslog: eventd_to_syslog():AP[d4:68:4d:05:ae:10] Radio ON 
Aug  9 12:53:26 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON 
Aug  9 12:53:26 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ee:10] Radio ON 
Aug  9 12:53:44 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON 
Aug  9 12:53:44 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:80:10] Radio ON 
Aug  9 15:52:45 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ae:60] joins with uptime [55] s and last disconnected reason [AP Restart : watchdog timeout ] 
Aug  9 15:52:49 ruckus syslog: eventd_to_syslog():AP[[email protected]:10:7f:17:ae:60] warm boot successfully,last reboot reason [watchdog timeout ]. 
Aug  9 15:53:50 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON 
Aug  9 15:53:50 ruckus syslog: eventd_to_syslog():AP[e0:10:7f:17:ae:60] Radio ON 

5 Messages

 • 

120 Points

4 years ago

Anyone can tell me what is [application reboot] & [watchdog timeout ]??
Brand User

2.6K Messages

 • 

44.8K Points

The Application Reboot says it was due to election issue with the Master AP.

Aug  9 12:52:22 ruckus stamgr:
stamgr_update_reboot_info():AP[d4:68:4d:05:ae:10] reboot
detail:election: rcv the reboot package send by master.   
Aug  9
12:52:22 ruckus syslog:
eventd_to_syslog():AP[[email protected]:68:4d:05:ae:10] warm boot
successfully,last reboot reason [application reboot].

Have you tried Ruckus Tech Support?

I cannot find any existing bugs, they will want your Support Info file for review.

5 Messages

 • 

120 Points

Yes, I have report to Ruckus Support more 10 days ago. But they didn't reply any resolution or suggestion. Their response time is too low as well.

5 Messages

 • 

120 Points

I attached AP's log file for them to investigate.
Brand User

2.6K Messages

 • 

44.8K Points

Advice is to upgrade to current Unleashed 200.1.9.12.62, from Admin&Services, Administer, Upgrade page, click upgrade button, when it shows 200.1.9.12.62 click OK.

156 Messages

 • 

2.4K Points

4 years ago

Hi Ian,

i have a similar issue with my T300 APs.
Did you get this working in the meanwhile?
I am using Firmware 200.1.9.12.62.

Thanks.
Kind Regards
Marco
Brand User

2.6K Messages

 • 

44.8K Points

4 years ago

90 Messages

 • 

1.8K Points

3 years ago

I have just seen this issue on Unleashed 200.5.10.0.291
And I only have one AP at hope for testing from my employer - any reason for this?

Just saw it two times within 20 min.

Unleashed App says: AP Restart: Application Reboot.
What's happening, and how can I retain debug logs during reboots?