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J

Fri, Jan 22, 2021 3:49 AM

Android 11 with Ruckus can't get IP

we have a RUCKUS ZD1200,

WLANs set Device Access Policy,find android 11 join WLANs,Unable to retrieve IP

Responses

Official Rep

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801 Messages

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12.1K Points

a month ago

Hi Jack,

Android 11 GA was released on September 2020 and I think your ZD is running on 9.x version which is very old. It is possible that device signature has been changed for Android 11 and ZD is unable to identify it.

Please upgrade the ZD to 10.2.1 or later version and device policy should work.

(edited)

Regards,

Syamantak Omer

3 Messages

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92 Points

@syamantak_omer 10.2.1 can support AP R310 ???

3 Messages

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92 Points

Can you tell me which version to download? thanks

Official Rep

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801 Messages

 • 

12.1K Points

Hi Jack,

Download 10.2.1.0.192 from the below link and yes, it does supports R310.

https://support.ruckuswireless.com/software_terms_and_conditions/2793-zd1200-10-2-1-0-192-mr1-refresh6-software-release

Regards,

Syamantak Omer