J

3 Messages

 • 

92 Points

Fri, Jan 22, 2021 3:49 AM

Android 11 with Ruckus can't get IP

we have a RUCKUS ZD1200,

WLANs set Device Access Policy,find android 11 join WLANs,Unable to retrieve IP

Responses

Official Rep

 • 

1.2K Messages

 • 

16.4K Points

8 m ago

Hi Jack,

Android 11 GA was released on September 2020 and I think your ZD is running on 9.x version which is very old. It is possible that device signature has been changed for Android 11 and ZD is unable to identify it.

Please upgrade the ZD to 10.2.1 or later version and device policy should work.

(edited)

3 Messages

 • 

92 Points

@syamantak_omer 10.2.1 can support AP R310 ???

3 Messages

 • 

92 Points

Can you tell me which version to download? thanks

Official Rep

 • 

1.2K Messages

 • 

16.4K Points

Hi Jack,

Download 10.2.1.0.192 from the below link and yes, it does supports R310.

https://support.ruckuswireless.com/software_terms_and_conditions/2793-zd1200-10-2-1-0-192-mr1-refresh6-software-release

Regards,

Syamantak Omer

2 Messages

 • 

72 Points

hello omer

i'm sorry but:

i am using version 10.4.1.0 build 238 on zd1200 with r550

and still it does NOTrecognize android 11

do you have a resolution?

thanks,

coby keren

Official Rep

 • 

1.2K Messages

 • 

16.4K Points

Hi @maor_gorin ,

I am not aware about any known issue.

Please feel free to open a support case to get this checked further.

Regards,

Syamantak Omer

Important Announcement