We have noticed lately that iPads in our environment have been coming across as Mac OS X (10.15) devices in Cloudpath. This severely breaks some of the workflow processes that we've created. Here is the official response by Apple regarding this. Is this change on your roadmap? Are your developers even aware of this occuring?
Thank you for
contacting us regarding this observation. This is indeed an excellent question.
I understand that you are looking for confirmation if it is indeed
expected that iPads running iOS 13 present a desktop User-Agent. During one of
the WWDC 2019 sessions earlier this year Apple outlined that these devices
would use a desktop User-Agent to provide users with a desktop experience.
The same presentation, encouraged developers away from relying on this string
to uniquely identify device types.
Introducing Desktop-class Browsing on iPad
“you should use feature detection instead of user agent sniffing.
In the past, some developers have wanted to know the user agent to specifically
identify iPad, but our new desktop user agent on iPad will prevent you from
If indeed the infrastructure is dependent on this user agent string, this will
need to change as the device now presents the same string as macOS.