L

2 Messages

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80 Points

Mon, Apr 5, 2021 10:33 PM

Assign MSP license to existing Ruckus Cloud customer?

We have a few customers who purchased their cloud wi-fi license from us before the MSP program.  One of the licenses has expired and we'd like to replace it with the MSP license.  Is it possible to mix customer owned and MSP licenses under a customer's account?

Responses

Official Rep

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1.2K Messages

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16.7K Points

6 m ago

Hi Lee,

Please open a case with support and admin team should be able to answer this after checking it internally.

As per my understanding, direct Ruckus customer account cannot be migrated directly to a MSP-EC account.

2 Messages

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80 Points

Will do.

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