provoke_techs's profile

2 Messages

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100 Points

Wed, Apr 27, 2016 1:05 AM

Connection requirements for ZD Remote App

I've deployed a ZD1200 (running 9.12.2.0 build 101), and published the Web UI remotely on HTTPS so I can connect to it via the ZD Remote Control App (Android client in my specific case).

I can login from my mobile via the web browser (which proves publishing and IP restrictions are working), but when I try to login via the ZDRC app, I get an error message that says "The request timed out due to either IP changed or invalid IP, Please login again". This returns almost instantly, so a timeout seems unlikely, and the DNS is correct as its the same address I use in the mobile browser that works fine.

Am I missing something? I couldn't find any documentation relating to setup requirements for the ZDRC app, so assume there's nothing special required.

Does the app support a hostname for the ZD or does it have to connect via IP only?

Responses

2 Messages

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100 Points

5 y ago

Ok so have tested IP access and that works, so it appears the ZDRC app doesn't support hostname access. That's somewhat limiting. Oh well.

Hopefully this saves someone else a headache

3 Messages

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84 Points

1 y ago

I have exact same issue but it doesn't work with the ZD IP either. Returns instant reply same as post in OP.

Official Rep

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1.2K Messages

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16.4K Points

1 y ago

Hi All,

Just for info, ZD remote app is only supported till 10.3.0.0.362 version.

Regards,
Syamantak Omer

6 Messages

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146 Points

I'm running 10.2.1.0 build 183 (recommended for ZD1200 as for now) and it looks like it's not compatible with ZDRC.

If you take a private key and check how ZDRC talks to ZD, you'll notice it authenticates using /admin/login.jsp, but the mentioned fw supports /admin10 only. At least if I try to submit a request using postman to /admin/ it always throws an internal error.

Authentication fails with an error, ZDRC doesn't work.

HTTP/1.1 500 Internal Server Error

Request Error


Error logged at the server


Enable EjsErrors to see errors in the browser.

Official Rep

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8 Messages

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84 Points

Hi Chiverel,

Please open a support case with all the details you have.

Regards,

Syamantak Omer

22 Messages

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324 Points

1 y ago

Wondering if there was a resolution for this problem?  I'm experiencing the same issue.

6 Messages

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146 Points

What is your firmware version? Can you authenticate using the link

https://zd_ip/admin/login.jps

If not, it's very likely current ZDRC version doesn't work and it's not an issue of your configuration.

22 Messages

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324 Points

1 y ago

latest available firmware for ZD3000.  The link above with my IP is 404 error

Official Rep

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1.2K Messages

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16.4K Points

1 y ago

Hi All,

If your ZD is running on 10.3.0.0.362 or older version and you are not able to use ZD remote control app, please open a support case with all the available information.

https://support.ruckuswireless.com/cases/new 

Regards,

Syamantak Omer

22 Messages

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324 Points

1 y ago

Thanks, I'm running 10.2.1.0 build 183

1 Message

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62 Points

8 m ago

Long story short: 
add 10 after the admin in the url used to login to the zd. 

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