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Employee

Employee

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12 Messages

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270 Points

Wed, Jan 12, 2022 12:36 PM

End Customer Delegation to another End Customer

End Customer Delegation to another End Customer

 

This Support Portal enhancement is about allowing an End Customer to be able to manage another End Customer account.

A Support Portal End Customer User can be linked only to one End Customer Account. However, there is a need for some End Customer Users to be able to manage other End Customers accounts. Like a school district has multiple schools. This feature will allow the IT person to masquerade as IT persons of the other schools and manage their accounts 

To get access to other end customers, end-user contact needs to give viewing permission to the End Customer. Below are the steps that need to be performed to delegate:

 

  • Enter the email of the user you wish to act on your behalf.
  • The user must be registered to the Support Portal.
  • The user must be A RUCKUS Networks End Customer
  • Click the "Add Delegate" button.
  • Delegate added. Confirmation needed

 

  • Email sent to the registered email to confirm
  • After confirmation, the confirmed status will change to Yes
  • Delegates registered under My Profile

Delegatee   - The End Customer user that was delegated to manage the Delegator’s account

Delegator   - The End Customer user that delegates his account to another End

The delegate will have Admin level if Delegator is Admin

 

 

Delegatee can view the delegated accounts under Ruckus Dashboard- View Delegated Accounts

Once the account is confirmed via email, an account can be viewed under Delegated Accounts and hyperlink to click on the account

Without confirmation cannot click on account and no hyperlink.

 

Click on the account to manage- An email will be sent to the delegator that you have accessed this account.

 

 

 

Deleting Delegate

Under Action click Delete.

An email will be sent to both the Delegator and Delegate notifying that Delegate is no longer a Delegate for the specific account.

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