J

3 Messages

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140 Points

Tue, Mar 23, 2021 11:33 AM

Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

I'm M1 Air users, and while using WiFi connection my air will disconnect randomly.
I have 2 workspace , one space have lots of APs (R610)
in this case my air will disconnect randomly.

another space only have 1 AP, but did not occur disconnect.

Anyone have simliar problem?

Accepted Solution

1 Message

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60 Points

3 m ago

Hello,
we currently have a similar problem with a customer.
All of the customer's Apple devices (iPhone, MacBook Pro, iMac) are having problems connecting to the Ruckus R650 Unleashed access points.
The connection is always interrupted and the iMacs / Macbooks are then reconnected but no IP is obtained. It only helps to deactivate and reactivate the WLAN on the client. 

Regards

Lennart Kramer

Official Rep

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1.2K Messages

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17K Points

7 m ago

Hi Jason,

There could be many reasons for unstable network connection.

Are these APs part of a managed network or running as standalone?

Verifying wireless settings and making sure APs were installed correctly on best possible location is the kay for stable network.

It is best if you open a case with support and report the issue, if all standard settings and installation looks good to you.

410 Messages

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5.2K Points

7 m ago

Are guys using SmartZone? ZoneDirector? Cloud controller? or Unleashed? The work space that has disconnects  are other devices getting disconnects? or just the M1?

3 Messages

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140 Points

SmartZone , Cloud controller , just the M1

2 Messages

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72 Points

7 m ago

I would like to join jason on this one.  We have one M1 mac in our environment.  

Virtual Smart Zone: 5.2.0.0.669

R720's and R730

The M1 will connect and work just fine some days another other days it will pop up and request credentials.  Sometimes the credentials will work and connect after awhile and other times not.  Once connected it typically will stay connected the rest of the day but occasionally it will randomly disconnect.  

Just today I was asked for my password on my M1 (reason invalid password)  I hit cancel rebooted the laptop and logged in and it connected.  

(edited)

3 Messages

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140 Points

7 m ago

We use

Virtual Smart Zone: 5.2.2.0.317 AP:R610

All the random disconnect devices is M1.

The wifi RSSI is between -40 ~ -55

(edited)

2 Messages

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70 Points

3 m ago

Seeing the same issue with iPhones and Mac laptops. I updated my R750 recently to the latest firmware and started seeing these issues. Going to revert. 

4 Messages

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110 Points

3 m ago

I have the same problem with Macbook Pro 2020 M1. I have ZD1205 and R610 

2 Messages

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70 Points

2 m ago

Has this been sorted? we also are observing issues with R650 with vSZ, AP firmware 5.2.1.0.698.

(edited)

1 Message

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60 Points

2 m ago

I would like to join jason on this one.  We have one M1 mac in our environment.

(edited)

2 Messages

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70 Points

2 m ago

We have turned off WiFi6 on ax APs on SSIDs completely to get sorted.

1 Message

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60 Points

16 d ago

We've experienced issues with Apple devices for years having difficulty accepting our disclaimer page on our public open WLAN and randomly disconnecting from the WLAN.  We have owned both a ZoneDirector and are now on the Cloud controller and the same issues still take place.  It would be nice if Ruckus could figure out how to allow Apple products to connect as seamless as Android and Windows-based products.

(edited)

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