david_fawcett_e33f3ctqimguu's profile

10 Messages

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190 Points

Tue, Dec 1, 2020 7:24 PM

Poor signal to 1/3 of devices

Hi.  I’m new to Ruckus and don’t know to much.  I have 3 R550’s running Unleashed in a 3500sq foot home.  I setup Unleashed as Mesh, not sure if that was a mistake.  All 3 R550’s are hardwired to the router.  About 1/3 of my devices show a poor signal all the time.  Most are Apple devices that never seem to be connected to the closest access point.  I’m trying to determine if adding a controller would help at all.  I’m read that a controller would add Fast Roaming 802.11r that apple devices support.  Thank you for any help!

Responses

11 Messages

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240 Points

10 m ago

I think the mesh is a mistake, if they're wired, they dont need to mesh,  but I don't think that's the problem. Check that you have set the wireless regulatory region correctly.   Can you set the BSS min rate on Unleashed?  Turn it up some so that the low speed clients are forced to reconnect to a closer AP.   Never used unleashed, but have an installation of 60 AP's in a very roamy environment.

10 Messages

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190 Points

Thank you Craig for the response.  Are you using a Ruckus controller of some kind?  Any trouble with apple devices?  Thank you

Employee

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326 Messages

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6.3K Points

10 m ago

Hi David,

As Craig mentioned; don't have Mesh enabled if you don't require that functionality (you don't if all the APs are hard-wired to the network).

Also check you are running the latest version of Unleashed 200.9.

Providing you've correctly configured the master AP, having a controller won't make any different to the output power of the APs and Unleashed already has a controller anyway, it's one of your APs!

Unleashed can be configured in the GUI to enable 802.11k which might help.  I don't believe .11r would be a huge help unless all your devices are consistently roaming?

Unfortunately BSS MIN-RATE cannot currently be configured on Unleashed.

I'd recommend doing some testing with a single AP and single client to see what settings are helping/hindering.  Unleashed documentation is avilable on the Ruckus Support Site here: https://docs.ruckuswireless.com/unleashed/200.9/

HTH,

Darrel.

21 Messages

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390 Points

BSS Min-rate can be configured on Unleashed.

Official Rep

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1.2K Messages

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16.4K Points

10 m ago

Hi David,

Do you see low signal strength only on Unleashed GUI or client devices also shows low signal and poor performance? 

10 Messages

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190 Points

Hi.  Thank you for the response.  I am noticing the low signal strength on Unleashed GUI and on the devices as poor performance.

Official Rep

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1.2K Messages

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16.4K Points

Hi David,

Do you have any other AP model on the same network?

Just curious to know if issue is happening on all the AP models or specific to R550.

There is one known issue related to R550 (and some ax APs) where we have seen the issue. A fix is in work and will be available on upcoming 200.10 version.

I don't have a timeline for the upcoming version but it should be available between Feb mid to March 1st week, if there are no additional roadblocks in between.

Regards,

Syamantak Omer

10 Messages

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190 Points

I don’t have any other AP models.  Just the 3 R550s.  That’s good to know that there is an issue and maybe I have it setup properly.  Would a controller help me with the roaming issue with apple devices that support Fast Roaming 802.11r now?  If so can you tell me which one?  Thank you for helping me!

18 Messages

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244 Points

@syamantak_omer is there a way to be accepted for a beta-release of the 200.10 version you mention? Or is timelime more definitive now? In my recent posts I have outline weird connectivity issue after replacing r510 with r550s in a three AP-install.

Official Rep

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1.2K Messages

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16.4K Points

Hi Fredrik,

I will check if a clear or tentative timeline is available.

I don't think there is any beta program for end customers under Unleashed but I will check.

@tony_heung any idea?

Regards,

Syamantak Omer

10 Messages

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190 Points

10 m ago

Thank you all for the help!  I will try to make the changes you suggested.  I will start with turning off the mesh.  Would I need to factory reset all access points in order to do that?  I am running the latest version of Unleashed.  I had my Savant smart home integrator, who uses Unleashed himself check out the configuration/settings, and all he found abnormal was the mesh being on.  I’ve noticed the low signal strength on both the Unleashed GUI and on the apple devices with poor performance.  It’s usually corrected by turning WiFi off then back on, but that’s a pain to do several times a day, and it returns when I change rooms.  Thank you so much for the help!  I really appreciate it!

Employee

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76 Messages

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1.1K Points

I might also suggest you use only 5GHz band.  i.e. configure SSID to only use 5G rather then both radios.

At a minimum disable 1 or 2 of the 2.4GHz radios.  too much interference and overlapping coverage.

10 Messages

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190 Points

Thank you!  I’ll give that a try.  I must have some overlapping in 2.4GHz going on, but would like to keep some going for devices that don’t support 5.0.

18 Messages

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244 Points

Very useful thread - thanks! I can second many of the observations in my install where r510 where replaced with r550s. One r510 was damaged and refresh was decided. Post install, intermittent connectivity issues and attempts to find a way back to expected and previous wi-fi experience has (so far) only improved not resolved issues. One remaining (potential) factor could be 2.4GHz overlap, will give that a try as well!

18 Messages

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230 Points

9 m ago

I believe you do need to reset the system if you wish to remove Mesh. Certainly with Zone Director controlled networks you couldn't turn mesh on/off.

If it is just apple devices that are having the issue, this is probably where they are holding on to a weak wifi signal even if you are closer to another AP providing a better signal.

You can change the smart roam setting that will tell the system to release apple devices if the signal drops to a certain level. There is some info here about it but when these problems occur is always seems to be apple devices.

Roaming with ruckus in large concrete home | ServeTheHome Forums

54 Messages

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846 Points

7 m ago

any news on the 200.10 firmware? I am curious to see if the new software will fix my signal issues on R550.

54 Messages

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846 Points

@syamantak_omer according to your and @tony_heung comments the 200.10 unleashed firmware supposedly fixing the R550 poor performance was scheduled for Q1'2021. Now is already Q2 and 200.10 is still not released. When can we expect this to happen?

Thanks,

Veno

Official Rep

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101 Messages

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1.7K Points

The revised release target is Q2'21, hopefully it would be mid Q2.

21 Messages

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390 Points

5 m ago

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