ASK the Pack
Fri, Feb 9, 2018 11:15 AM
3 y ago
4 y ago
do you think its a bug with the R500?
======= from the ruckus technical support =====
We have a bug raised with our engineering
team that new R500 with new chipset are not supported on old firmware version.
Could you please upgrade the controller
firmware to 9.10.x firmware.
seems like Ruckus isn't that reliable in the area of update as compared to before... :[
We bought two R500 Access Points
about a year ago, and those are our spares.
Within the last three to four
months we bought four new R500 AP’s for a new building that will be coming on
It’s the new R500’s that im
trying to get to join the ZD, and ive tried two of the four, and they will not
join the ZD, and that’s what this open ticket is about.
When I upload any firmware
version, whether its version 100 (which you had me try) or version 220.127.116.11.101
(the latter being and older version to what we are running), after it does the
update which is states is successful, and returns to the main login AP screen,
it still shows it version as 18.104.22.1687. Meaning NONE of the firmware
updates actually “takes”, and ive tried EVERY version of firmware below 104.
So, I decided to try the same
thing using the R500’s that we purchased about a year ago. The first
thing I did was to see if I could put the 22.214.171.124.101 version of the firmware
Well, it WORKED, it took that
version without issue, and when I plugged that AP into our live network, it
updated to 126.96.36.199.15 and joined the ZD without issue.
I searched our internal bulletins and
there is a notice regarding memory in a batch
of R500 model APs, that begin with certain Serial Number
Some of the serial
numbers begin with (for R500 only):
All four of my R500 AP's were the 511702 batch.
Hope the above Helps, just quote this, and get them RMA'd.
How can we improve?