J

4 Messages

 • 

104 Points

Thu, Jul 8, 2021 6:31 PM

Client Disconnected

Hi all, trying to figure out why one client ( potentially the only one who notices ) disconnects frequently at the same times. Running SmartZone 100 with R650 AP's. The client device is a windows 10 laptop. 

Every day, at roughly 16:00 and 4:00 ( Not at an exact time, which makes me doubt any scheduled activity's. ) The client disconnects, for between 3 and 30 seconds. Any tips on how to proceed, what to check or edit?


Responses

2 Messages

 • 

82 Points

2 m ago

4 Messages

 • 

104 Points

@blake_wedel
Haven't used this one before, thanks for the tip. Ill see what I find.
 

Official Rep

 • 

1.2K Messages

 • 

16.6K Points

2 m ago

Hi John,

If this is just one client facing the issue, I don't think it is related to service schedule settings.

Check client event history and pull the AP logs to see what was the reason for the disconnection.

If you have Ruckus Analytics as well, then check the client troubleshooting section and find out what is the disconnection reason or review the AP logs after the client disconnection.

4 Messages

 • 

104 Points

@syamantak_omer
Hello! 

I also doubt its a scheduling setting. It just happened again, here are the logs. It was disconnected for roughly 1 1/2 minutes.

2021/07/08 16:06:25

236

Client Information updated

Informational

Client [host/CN-17984.*****.com@172.18.6.2@5C:87:9C:90:AC:A4] info updated on WLAN [SD 1 Staff] from AP [CN Office@28:B3:71:35:E4:90].

 

2021/07/08 16:06:25

202

Client joined

Informational

Client [host/CN-17984.*****.com] joined WLAN [SD 1 Staff] from AP [CN Office@28:B3:71:35:E4:90] on [a/n/ac].

 

2021/07/08 16:06:25

206

Client authorization successfully

Informational

Client [host/CN-17984.*****.com] of WLAN [SD 1 Staff] from AP [CN Office@28:B3:71:35:E4:90] was authorized.

 

2021/07/08 16:04:58

204

Client disconnected

Informational

Client [host/CN-17984.*****.com] disconnected from WLAN [SD 1 Staff] on AP [CN Office@2


 

Official Rep

 • 

1.2K Messages

 • 

16.6K Points

This information will not help us finding why client is getting disconnected.

Try to collect the support logs just after client disconnects and review the log entries with client MAC address. Check for errors and disconnection/deauth reason code.

Regards,

Syamantak Omer

4 Messages

 • 

104 Points

@syamantak_omer


Is this the log were looking for? DisconnectReason=1

firstAuth"="1625740083","associationTime"="1625740083","ipAssignTime"="1625740083","disconnectTime"="1625781897","sessionDuration"="41814","disconnectReason"="1","rxFrames"="515888","rxBytes"="240573261","txFrames"="771827","txBytes"="371953397","peakRx"="239669593","peakTx"="138546946","rssi"="17","receivedSignalStrength"="-90","Instantaneous rssi"="0","Xput"="0","fwVersion"="5.2.2.0.301","model"="R650","zoneUUID
 

Official Rep

 • 

1.2K Messages

 • 

16.6K Points

Reason code=1 is specified as Unknown. This means we cant find out why client got disconnected. However, mostly we see code 1 and 0 in high interference and channel change issues.

Do you know if during disconnection time may be a device or a obstacle is impacting the RF performance?

There are many other electronic devices which can introduce high interference during their operation. Microwave, USB3.0 devices and there are many more devices which can cause RF degradation due to interference.

Regards,

Syamantak Omer

Important Announcement