M

2 Messages

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90 Points

Tue, Jan 12, 2021 4:53 PM

add ruckus ap r750 in smartzone 100

Hi ,

We need some help from you.Actually ,we have  a problem with our Ruckus AP R 750 that we can't add to the Smartzone 100.

Thanks for answering us as soon as possible.

Waiting for your answer.

 

Official Rep

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1.3K Messages

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17.7K Points

1 y ago

Hi Mobio,

R750 is not supported on 3.5.1 version.

Please upgrade the controller and then AP zone to at least 5.1.2 version.

Employee

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339 Messages

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6.4K Points

1 y ago

Hi,

You will need to update the firmware on your SmartZone controller in order to provide support for newer APs.

The earliest version of SmartZone to support the R750 model is 5.1.1. - with a special AP software update bundle applied.

Please consult the release notes on the Ruckus Support Website to understand what steps you will need to take in order to upgrade your SmartZone to the desired level, as you will most likely need to upgrade in multiple steps.  The latest SmartZone version is currently 5.2.1. with AP patch 1038. This is the recommended version for Wi-Fi 6 APs.

VirtualSmartZone Software Updates: https://support.ruckuswireless.com/software?filter=83#sort=relevancy&f:@commonproducts=[vSCG]

R750: https://support.ruckuswireless.com/software?filter=174#sort=relevancy&f:@commonproducts=[R750]

Please ensure your existing APs are compatible with any new version of software you install and you may need to run multiple Zones as SmartZone has the ability to run different firmware in different zones.

I hope the above helps,
Darrel.

4 Messages

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100 Points

1 y ago

Hi mobio_jeanbaptiste

I have replaced all our Ruckus equipment due to a lack of support from the manufacturer.

Best direct your question to others.

Regards

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