ASK the Pack
Thu, Jan 14, 2021 8:16 AM
Only 5G is unstable, connection is lost or SSID is not visible
Does it stabilize if I leave it for a while after installation?
2 m ago
8 m ago
Is this Unleashed and are you using Channelfly?
@david_black_5940365 No, I simply tried to activate one. Apparently it is an initial defect, so I will contact the distributor. Thank you!
Curious about the initial defect on the r550? Is this a known issue with early production units? I have an install of three r550 (unleashed) that I haven't been able to get stable - same location/placement using r510 displays no issues.
7 m ago
It did not seem to be an initial failure of the unit, and replacing the unit did not fix the problem. We are continuing to verify this.
Interesting :/ are you seeing connectivity issues - client not being able to communicate even if reported to be connected (on device and in Unleashed UI)? 5GHz clients all report poor signal strength regardless of distance to AP. Currently running with wifi-6 disabled, which up until two days ago seemed to had a positive impact.
My R550 is also doing very well with 2.4Ghz. But on 5Ghz, the connection is still broken.
View other replies
I replaced the unit but that didn't solve the problem, I don't understand why it's only 5G.
6 m ago
Does DFS（Dynamic Frequency Selection） have anything to do with it?
DFS is there to prevent interference with other users of the spectrum (not WiFi, radar and such) and the AP must change channels if it detects those users but that would only explain the AP choosing a different channel.
Are you testing with multiple devices?
@david_black_5940365 Since I only have one R550, I borrowed an R850 to test it and got the same result.
I meant stations... Are you testing with multiple laptops, phones, etc?
Yes. It was the same for iphone, ipad and Mac.
I haven't bother with Ruckus Wifi 6 APs.. I've just stuck with 802.11ac Wave 2 APs... Waiting on Wifi 6e Ruckus APs to test before pushing it to clients.
We have the same problem with wifi 6. Ill think it is in the AX problem.
I want to switch off AX (or Wifi 6) in the unleashed software, bud how?:)
I reinstalled the unleashed software from the beginning and it is now stable and usable.
How can we improve?