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Ruckus R710 Won't Factory Reset - Help

Newbie here still figuring things out. I’ve got a R710 AP that I got off eBay. I’ve been unable to factory reset it (other one I purchased reset without issue). Any thoughts? Here’s what I’ve tried: Used the reset button and paper clip. Made sure that I did it for at least 10 seconds and that

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 • RUCKUS Technologies

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Strange issue with ZoneFlex 7363

Hello, When I'm using my home router as a AP and when I'm connected to it and using Hik-Connect app on which is set public IP (which ISP assign to me) and the port which the IP camera use, there is no issue and I can see it, but when I stop the wireless network on my home router and connect to it

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 • RUCKUS Technologies

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ZD1200 firmware downgrade 10.1 to 10.0

I have a ZD1200 with firmware 10.1 without problems, but a tried to downgrade the firmware from 10.1 to 10.0, after downgrade the firmware I just lost the controller, I cant ping it or access by any via. Any advise?

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Answered

 • RUCKUS Technologies

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URL filtering custom block page and block page on HTTPS

Hello everyone, I was trying the URL filtering yesterday and I had two issues I couldn't find any information in the documentation.(I am using a ZD1200 running 10.4.0.0.70 firmware. I can upgrade the firmware if necessary to get new features.) 1- I couldn't find any way to customize the block page

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 • RUCKUS Services

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UPGRADE DE EQUIPO RUCKUS T300

Necesito ayuda para poder actualizar un equipo ruckus t300 que se encuentra actualmente en la versión 10.3.0.0.362, quiero llevarlo a la versión 5.2.2.0.1026 pero me sale constantemente error bad firmware header magic.

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 • RUCKUS Technologies

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R710 problem with the power

Hello, I have a problem with the power on the Ruckus Ap R710, when I connect it to the power, the led of power blinks and the others led dont start. I testing with a switch poe, poe inyector and power adapter, with all of them the result is the same.

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 • RUCKUS Technologies

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How to modify the DataPort Native Vlan ID?

Hi All, I am using Ruckus vSZ-Essential and zSZ-D. All WIFI traffic will be in RucksGRE Tunnel and sent to the DataPlane Dataport forwarding data out with Vlan 25 tagged. The DataPort connects to the Cisco switch Port 1/0/1, is configured as switchport trunk native vlan 10. The Vlan Gate

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 • RUCKUS Technologies

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Unleashed SSH Keys

Hi, Are SSH keys supported instead of password authentication in Ruckus Unleashed? Thanks, Sam

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 • RUCKUS Technologies

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SmartZone 100: wireless clients connected but not showing up in the controller

I go to my Access Points, I find an AP with clients but when I try to find the clients connected to that AP, none show up.We recently had one of our two controllers die so we had to configure and install a 3rd controller so maybe a setting got changed?Thanks.

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Update firmware for ZD1200 and R700

Moved into a house with a Ruckus setup. Want to upgrade the firmware but can't because I don't have a support upgrade entitlement. Is it possible to upgrade my devices w/o a support upgrade entitlement? If not, OK - then I'll take step 2 and get support - problem with that option is I can't get a

Question

 • RUCKUS Technologies

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Pulling an AP out of Unleashed to SmartZone

Hello, I have a total of 12 AP's managed currently by Unleashed. In theory, If I were to pull an AP out of Unleashed (via CLI) and point it to our SmartZone controller at a remote location - this shouldn't affect the other AP's in that managed environment? I do have a master AP and a secondar

Question

 • RUCKUS Services

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Is consistence heartbeat lost normal?

I have to monitor a group of R310 indoor AP remotely. It been few days that the log on VSZ show heartbeat lost. Is there any way that I can make this log not appear. Not not showing the log but make the problem cause the log to appear solve. Also on few days back, few AP show 15 to 20 constant he

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 • RUCKUS Technologies

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Reset ruckus

How can i reset a ruckus after a power outage?

Question

 • RUCKUS Services

12

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Tracking lost devices

I am trying to track when a device comes into range. It has been "lost". I know the device details (mac address). Can I set the alert to send me an email if it connects ?

Question

 • RUCKUS Technologies

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My iPhone keeps getting kicked off network - Help please

This is the log for around the time it was kicked off (I have smart roam on at level 2 btw) Jun 10 07:14:02 master - 1707 attic syslog: pid=2279, stamgr_cfg_adpt_build_ap_port_status():LAN label, the ap model is r510, the eth num is 0, the lan_append is Port1, the label is 10/100/1000 PoE Port1

Question

 • RUCKUS Technologies

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zd1200 10.1.2 upgrade to 10.2.1 then license gone

sos: i upgrade my zd1200 version to 10.1.2 form 9.13 last time , that was perfect , everything is ok . but this time , i upgrade version to 10.2.1 form 10.1.2 , the ap license was gone , and the supporting license was gone too , but according to webui shows , the aps were already configued an

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 • RUCKUS Technologies

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How to join a AP with a vSCG using provision tag?

I need to join some AP ́s with a vSCG using provision tag.Any idea about how can I configure this feature on the AP?ThanksAlejandro

Question

 • RUCKUS Technologies

201

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How to achieve Band steering on ZD1200?

Hi all, I have a question that how can we push users connecting to 5Ghz first but not 2.4 radio? I just reviewed other brands like Aruba / Aerohive, they just have a feature named Band steering to achieve this. Can Ruckus do well the same as well? I also find that Ruckus supports Band b

Question

 • RUCKUS Technologies

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Accepted Solution

Dynamic VLANs assigned by DPSK

I am trying to determine whether or not Unleashed on an R850 can support dynamic VLAN assignment by shared DPSK using a single WLAN SSID. I can confirm that both dynamic VLANs and DPSK are supported by unleashed independently. Note, the Ruckus community has some outdated posts indicating otherwise,

Question

 • RUCKUS Technologies

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Official Solution

I would like to see an updated SmartZone Management of the ICX deployment guide.

Any idea when the following guide will be converted to cover SZ 6.0 ? https://support.ruckuswireless.com/documents/3995-deployment-guide-smartzone-management-of-the-icx

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 • RUCKUS Technologies

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